Susan’s Fish & Chips

Every time we write about fried seafood or lobster rolls here on From Away, we count the minutes until someone responds with something along the lines of, “Sure, those lobster rolls at The Lobster Shack at Two Lights or at the “Bite Into Maine” cart are fine, with their ocean spray and their scenery and their sunshine, but you haven’t had good seafood until you’ve visited Susan’s Fish & Chips.”

We’ve resisted the recommendation until now, mainly because we’ve never been able to imagine a ton of overlap between the terms “Outer Forest Avenue” and “Fresh Seafood.” In spite of the numerous recommendations we received from readers, we just couldn’t imagine choosing to eat a fried clam roll while bathing in carbon monoxide exhaust and listening to trucks downshift, when Maine has so many miles of rocky coastline, lighthouses, and seaside lobster pounds scattered around where we can enjoy our favorite Summertime fare outside.

Jillian: Forest Ave is a peculiar place for a fish shack, I thought, sifting through my expectations. “I’m not sure I want to go in there,” was my first thought. “That’s not the kind of eater, the kind of person I want to be,” was the thought that immediately followed. I do want to be adventurous and open-minded though, wherever I am, especially in my own backyard.

Sandwiched between an enormous car wash and a radiator repair shop, Susan’s doesn’t exude the kind of charm that visitors from out-of-state necessarily picture, when they imagine a vacation in Maine. Built in a converted garage, Susan’s Fish & Chips blends in beautifully with the other hardscrabble businesses on Forest Avenue, if not other restaurants in town. A washed out, faded, Pepsi-branded plastic sign announces the business, and there are a few parking spaces in front of the building, the facade hand-painted with fish.

Step through the front door, and the restaurant opens up into a huge room with a bit of a warehouse vibe; a long counter and food prep area makes up the left third of the restaurant, with the rest of the space given over to a few blue-painted, somewhat sticky outdoor picnic tables. The counter is lined with fluorescent yellow and pink posterboard signs, hand-lettered in black magic marker with seasonal specialties, and the walls and steel-beamed ceiling are decorated with with old oars, a rowboat, fishing nets, and buoys. The overall effect is that of standing in the middle of a shipwreck-in-progress, presided over by a life-size stuffed monkey wearing rubber boots.

Susan’s Fish & Chips has a distinct “locals only” atmosphere, where you would expect to be treated with only the barest courtesy by the staff. Instead, the counterperson patiently waited while I read my order off the giant menu board, and delivered our order to our picnic table with a smile. A smile, and a quart-sized mason jar filled with tartar sauce.

Jillian: Susan’s is a locals-only joint, where framed puzzles forming pictures of ships, stained glass, hanging tin mermaids, and other seaworthy flotsam keeps the diner from feeling like you’re in the middle of a rush hour intersection. Sunlight filters in, hovering above the few tables and open kitchen.

We started with a “small” size portion of Susan’s “Award Winning” (the award itself is not specified) Clam Chowder ($2.99). It’s delicious, though pretty standard-issue stuff: Served in a styrofoam cup with a package of oyster crackers, featuring a cream-and-clam-stock broth that is almost too thick, that almost rounds the corner into gumminess. The chowder, served at a temperature greater than any other food I have ever encountered, is packed with clams and chunks of cubed potatoes, which I was happy to see were not overcooked and mushy. That’s no small feat when you are cooking clam chowder in the quantities being prepared at Susan’s, and at under three bucks, was a real bargain.

Jillian: I think it’s safe to say that nobody likes a watery chowder. If I wanted a fish soup that was thin and brothy, I’d move to Rhode Island. The New England clam chowder at Susan’s is way, way at the other end of the chowder spectrum. This stuff is thick, viscous and creamy. It was hot and slow like lava – delicious, briny lava. Now that I write that sentence, I realize I don’t know if lava is slow. Maybe it’s fleet and mean as it looks, or maybe, like zombies, it can go either way. Don’t take my word on any of this, and please, do your own research before venturing into volcano, or zombie territory.

So, the chowder. You can stand your spoon straight up in the cup, even before you add crackers. Crushed up oyster crackers are key in the chowder biz, at least around these parts, adding another dimension of texture to contrast and complement the cream. Susan’s gets points for perfectly cooked cubes of potato and bits of clam that in no way resemble pencil erasers. They impart great flavor, and nothing more. It was easy like Sunday afternoon, a really nice example of classic New England fare.

We also tried a fried clam strip “Dinnah” ($9.99), served with french fries and coleslaw in a cardboard basket. The clams were expertly fried, with the lightest crumb coating clinging to the outside of each strip, adding the perfect amount of crunch and texture to the sweet, briny clams. The french fries were excellent, as well, fried shoestrings that were  crispy on the outside, while staying soft and fluffy on the inside. I dipped everything in spoonful after spoonful of Susan’s tartar sauce, which was perfectly tangy and studded with plenty of sweet pickles. Susan’s serves its tartar sauce by the jarful, which I am thankful for, as it prevents me from having to sheepishly ask for more mayonnaise to slather onto my seafood.

We also ordered a basket of fried haddock, served with french fries and coleslaw for $9.99. Jillian and I didn’t see eye-to-eye on this fried seafood basket at all; I loved the huge hand-breaded haddock fillet, cooked until just barely, perfectly opaque, and coated in a light, crispy batter. She kept mentioning again and again the strong margarine flavor in the dredge, which I didn’t get quite so hung up on. It was an ideal vehicle for more of the house tartar sauce, though the fish would have been improved by a squeeze of fresh lemon.

Jillian: I get it; I get this place now. If we found it on our way down south, if we turned off the highway and drove through town, away from the fast food chains of crowns and arches, if this was a lunch stop on a cross country road trip, we’d love it here, and reminisce about its folksy flavor, fresh food, friendly people, and handmade signage all afternoon, already nostalgic for the time gone by.

Overall, if you don’t live or work nearby, it’s easy to imagine overlooking Susan’s Fish & Chips. Unless you have some sort of pressing gasoline or windshield-repair business to attend to, there’s doesn’t seem any reason to battle through Forest Avenue’s absurd levels of late-afternoon traffic to eat seafood in an old warehouse. Sure, it’s a little grimy, with about as much ambiance as you’d find if you decided to eat a seafood dinner in the back of a bus station. Where Susan’s surprises, however, is in its expertly-fried seafood and chowder which has no reason to be as fresh and expertly prepared as it is, served at a price point that seems like a holdover from the 1980s. I’ve paid easily twice as much for a fried clam or haddock dinner at other, perhaps more scenic establishments, and been much, much less pleased with the overall experience than I was with the food served at Susan’s Fish & Chips.

Today, Portland area food bloggers are providing coverage of the various clam chowder options available in town. You can check out the chowder our fellow bloggers are belting here, here, here, and here.

Malcolm Bedell is co-author of the critically acclaimed "Eating in Maine: At Home, On the Town, and On the Road," as well as Brocavore, a blog focusing on street food culture, and the junk food-centric "Spork & Barrel." His contributions include Serious Eats, Down East, L.A. Weekly, The Guardian, and The Huffington Post and his food truck, "'Wich, Please," was named "Hottest Restaurant in Maine" for 2015 by Eater. Finally, he finds it very silly to be trying to write this in the third person.


  1. I like your blog, but you two completely missed the most important things about Susan’s Fish and Chips!

    1. Susan’s Fish and Chips is where you go to get AWAY from tourists. Yes! Even at the peak of tourists season, when we drown in Massholes, Susan’s Fish and Chips is an oasis, completely free of *them*.

    2. If you catch a big fish and bring it to them, THEY WILL FRY IT FOR YOU!
    I can not stress this enough, catch a fish and you have a dedicated team of professionals ready to fry it for you. How is that not the greatest thing ever?

    And perhaps you’d never willing drive to Outer Forrest Avenue, but some people *have* to take that road. And Susan’s back yard, is a real sanity preserving escape anyone can take when they are suddenly overwhelmed by the cluster fudge that is the intersection of Stevens, Forrest, Allen, and Washington aves on a hellishly hot summer day. (Like above 75F!)

    Also Po’ Boys and Pickles is right across the street. And Haggarty’s is down the road. So that corner of Portland is like the pure blue collar heart of good food, hidden deep inside Portland’s outer shell of James Beard award winning and nominated restaurants.

    It’s like the anti-Duckfat!
    (I can not praise anything hire than that.)

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  2. I am fortunate enough to live within walking distance of Susan’s, and we have brought friends and out-of-state guests (if you get the difference) there countless times. They always go through pretty much the exact same stages you went through … “ew” “really?” “hmmmm” and finally “wow” (although I have to admit we’ve almost always gotten take away, so I didn’t know about the mason jar).

    I’m glad you enjoyed it!

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    1. It would be perfect for out of town guests. I am finding with people From Away, they just want to get as much seafood as possible into themselves as quickly as they can. Susan’s is PERFECT in this capacity.

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  3. Malcolm, if you think the interior ambiance is lacking, you should try dining there al fresco in the warmer weather. Words fail me. However, the food is great, the prices are reasonable, and the turistas are (mostly) elsewhere.

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  4. I used to frequent Susan’s a lot when I lived and worked a 1/2 mile away. I don’t know of any place else in Portland you can get Fried Smelts, and also reasonably price Fried Oysters. Add $2 fish sandwich specials to the mix and how can you lose?

    I still often wonder what happens to all that tarter sauce served in the huge mugs. Do they throw out what I don’t use, or merely just ‘top if off’ for the next customer. Never mind, I don’t want to know.

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